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Norwegian implements new hand luggage policy

Press release   •   Jan 23, 2020 09:30 EST

OSLO, NORWAY (JANUARY 23, 2020) – To ensure that everyone travelling with Norwegian Air has a smooth, comfortable flight that departs on time, the company has implemented a new hand baggage policy. Bookings made before January 23 will not be affected by the new policy.

“Norwegian’s business model is based on giving our customers freedom of choice and that is also the basis of this new policy. All customers, regardless of ticket type, can bring one underseat bag to be stored under the seat in front of them. If customers don’t need any additional hand baggage, they can choose our LowFare ticket at no additional costs. Those who wish to bring an additional overhead cabin bag can do so at a small cost prior to departure or choose a different ticket type when booking their ticket," said Cecilie Nybø Carlsen, VP Product Management at Norwegian.

As a part of the new policy, Norwegian has also increased the size allowance of the underseat bag, increased the weight of checked baggage from 20 to 23 kilos and increased the total combined weight of hand baggage for Flex and Premium tickets from 10 to 15 kilos.

“It’s important for us that everyone has a good travel experience when they fly Norwegian. It is a common misperception that there is enough room in the cabin for all passengers to bring an overhead cabin bag. However, most of our aircraft carry 186 passengers and has space for around 80 overhead cabin bags. Now, with the new policy in place, our goal is that boarding will be smoother for our passengers, we can avoid spending time rearranging carry-on baggage in the overhead lockers and help ensure that our aircraft depart on time,” said Nybø Carlsen.

Hand baggage and ticket types:

LowFare:
Passengers with LowFare tickets can now only bring one underseat bag. If they wish to bring more, they need to purchase an overhead cabin bag, add checked baggage or select a different ticket type. An overhead cabin bag can be purchased up to four hours prior to departure. The maximum weight of the underseat bag is 10 kilos. The price of an additional overhead cabin bag ranges from $8 for short-haul flights and $12 for long-haul flights.  

LowFare+:
Passengers with a LowFare+ ticket can bring one overhead cabin bag, which can be stored in the overhead lockers, in addition to the underseat bag. The maximum combined weight is 10 kilos. If the cabin is full, LowFare+ customers’ hand baggage will be checked at the gate free of charge. For those who wish to secure space for their hand baggage in the overhead lockers, Priority Boarding can be added to their booking and they will be amongst the first to board the aircraft. LowFare+ customers can also bring one checked bag with a maximum weight of 23 kilos.

Flex/Premium/PremiumFlex:
Passengers with a Flex, Premium or PremiumFlex ticket can bring one overhead cabin bag, which can be stored in the overhead lockers, in addition to the underseat bag. The maximum combined weight is 15 kilos. In addition, Flex, Premium or PremiumFlex customers can bring two checked bags with a maximum weight of 23 kilos each.

We encourage customers to be on time for boarding to ensure those with overhead cabin bags have early access to the overhead lockers.

Tickets purchased before January 23rd will not be affected by the new policy.

For more information about the new policy, please see norwegian.com/us

About Norwegian
Norwegian is the world’s fifth largest low-cost airline and carried over 36 million passengers in 2019. The airline operates more than 500 routes to over 150 destinations in Europe, North Africa, Middle East, Thailand, North and South America. Norwegian has a fleet of more than 162 aircraft, with an average age of 3.8 years, making it one of the world’s youngest and most fuel-efficient fleets.

Norwegian has been named the Most Fuel-Efficient Airline on Transatlantic Routes by the International Council on Clean Transportation (ICCT) twice. Norwegian has been voted ‘Europe’s Best Low-Cost Airline’ by passengers for six consecutive years at the SkyTrax World Airline Awards 2013-2019, along with being named the ‘World’s Best Low-Cost Long-Haul Airline’ for the past five years. Norwegian employs more than 11,000 people worldwide.

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