NEW YORK CITY (MARCH 25, 2019) – Following the suspension of Boeing 737 MAX operations by European aviation authorities, Norwegian would like to provide further information to customers booked to travel from the United States to Cork and Shannon, as well as on its new route from Hamilton, Canada, to Dublin, between March 31 and April 10.
Norwegian has worked continuously since the grounding of the Boeing 737 MAX to ensure that customers travel plans can continue with minimal disruption. The airline has re-routed customers and offered passengers the chance to rebook or receive a full refund free of charge if they no longer wish to travel. The airline is also combining flights and reallocating aircraft within its own network to keep cancellations to a minimum and minimize inconvenience for its customers.
Norwegian announced on March 13, it would temporarily deploy a Boeing 787-9 Dreamliner to operate daily flights between Dublin Airport and New York (Stewart). The service combines the Dublin to New York and Providence flights and bus transportation has been arranged for passengers travelling onward to/from Providence.
These flights will continue to operate under a temporary schedule, but as from March 31, Norwegian will temporarily operate additional services from Dublin Airport using a Boeing 737-800 to cover other affected routes, including the launch of the new Canadian service.
The ETOPS-certified 737-800, which enables the aircraft to fly an efficient direct-routing, will operate the Hamilton to Dublin route, four times per week on Mondays, Wednesdays, Fridays and Sundays. The aircraft will also be used on flights between Dublin and Providence on Tuesdays, Thursdays and Saturdays.
Travel information for Shannon customers: Travel period 1-10 April
New York (Stewart) and Providence-Shannon:
-Passengers travelling from New York (Stewart) and Providence to Shannon have been re-accommodated on flight D8 1762 from New York (Stewart) to Dublin on the Boeing 787-9 Dreamliner.
Norwegian has arranged bus transportation, departing at 9:30am, for customers at Shannon Airport to arrive at Dublin Airport Terminal 2 at 12:30pm to meet their flight. Customers travelling on 31 March can also benefit from the bus service. Buses will also meet arriving passengers at Dublin Airport’s coach park at 8:30am for those travelling to Shannon.
Shannon-New York (Stewart) and Providence:
-Customers travelling from Shannon to New York (Stewart) and Providence have been transferred to flight D8 1763 on Norwegian’s Dublin to New York (Stewart) service using the Boeing 787-9 Dreamliner.
Travel information for Cork customers: Travel period 2-9 April
-Those booked to travel on flight D8 1820 from Providence to Cork have been re-accommodated on flight D8 1822 from Providence to Dublin on the Boeing 737-800.
Norwegian will also arrange a bus service for passengers from Cork Airport to Dublin Airport to meet their onward flight. The bus departs at 9:00am.
-Customers booked to travel from Cork to Providence on flight D8 1821 have been transferred to flight D8 1823 from Dublin to Providence serviced by a Boeing 737-800.
Affected customers have been contacted by SMS text messages which include their options to rebook or receive a full refund.
Travel information for Dublin-Hamilton customers
-Norwegian’s brand-new service from Dublin to Toronto’s Hamilton airport will operate as normal using a Boeing 737-800 from 31 March.
Customers booked on flights D8 1840 from Dublin to Hamilton and D8 1841 from Hamilton to Dublin will be able to travel on the airline’s newest route for the start of the summer season, four days per week.
Norwegian continues to temporarily withhold further sales of all routes operated by the 737 MAX to ensure the airline can meet customer expectations in light of the suspended operations of this aircraft.
The airline will provide further updates to customers booked to travel on affected routes beyond 10 April as Norwegian continues to work on operational plans to minimize inconvenience for customers.
Previous announcements relating to the grounding of Norwegian’s Boeing 737 MAX flights can be found here.
Norwegian is the world’s fifth largest low-cost airline and carried 37 million passengers in 2018. The airline operates more than 500 routes to over 150 destinations in Europe, North Africa, Middle East, Thailand, Caribbean, North and South America. Norwegian has a fleet of more than 160 aircraft, with an average age of 3.8 years, making it one of the world’s youngest and “greenest” fleets.
Norwegian has been named the Most Fuel-Efficient Airline on Transatlantic Routes by the International Council on Clean Transportation (ICCT) twice. Norwegian has been voted ‘Europe’s Best Low-Cost Airline’ by passengers for six consecutive years at the SkyTrax World Airline Awards 2013-2018, along with being named the ‘World’s Best Low-Cost Long-Haul’ Airline’ for the past four years. Norwegian employs more than 11,000 people worldwide.